Refund policy

Thank you for trusting our farm.  We want every experience with our farm to be a good one!  We guarantee your purchases from our farm will arrive in excellent condition, as we do our best to ensure you are receiving the best quality products.  With that said, we are not responsible for damaged product due to shipping damage or product left in freezing or hot mailboxes. You will receive notification when your order is shipped and you should track your order for the specific delivery date. 

Upon receipt of your tuber order, please immediately inspect your shipment and contact us via email at: luckypennyflowerfarm@gmail.com within 3 days of your order arriving if you have any concerns your tubers do not have eyes.  Tubers come in all different shapes and sizes and one is not better than another.  Your tuber will be viable, regardless of shape or size.  We ship all tubers with visible sprouts OR circled eyes.  We do not offer a refund after 3 days for any reasons.

Upon receipt of your rooted cutting order, please immediately inspect and remove your cuttings from the box and enclosed packaging.  Contact us via email at:  luckypennyflowerfarm@gmail.com within 24 hours of your order arriving if you have any concerns.  We do not offer a refund after 24 hours.

Please reach out to us with questions:  Cuttings should be removed from packaging, checked for sufficient water in the root cube and left to rest for a few hours/overnight in a dim lit, slightly humid area.  If the cuttings are wet from humidity after arriving, give the leaves time to air dry before putting into a humid environment.  Pot up in a good quality, moist potting soil.  Harden off a few days before placing in the final location.

Dahlia tubers and live cuttings will not survive if left in an unopened box.  All orders are tracked and we are notified of delivery.  Please understand, we cannot be held responsible for improper handling after you receive your shipment due to weather, growing conditions, damage from pests and failure to thrive in anyway, including unboxing in a timely manner.  

We are licensed and inspected by the Delaware State Department of Agriculture.